FAQ

  1. How can I change my password?

A link to this page can also be found on the Login page

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Enter your email address and confirm your email address on the next screen and you should get a new email with your new Reset Key value.

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This Reset Key will be used on the Reset Password page, with the same link being provided in the email with your Reset Key. On this page, enter your Reset Key, email address, new password, and confirm new password.

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Warning

Your new password cannot be the same as your current password, and it cannot be the same as the last 20 passwords that you have used.

If you’re unable to find your Reset Key or cannot reset your password, please contact Touchstone_Support@aegis.net

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Enter your Old Passowrd on the next screen along with your new password and click on Save Changes:

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  1. I requested membership into an organization but am not getting approved? It is likely that the organization does not have the right subscription level to approve your registration.

    If you got the warning below during registration, then the Org Rep of the organization has to upgrade the subscription before being able to approve your subscription,

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    Please contact Touchstone_Support@aegis.net if you need help with registration.

  2. Can I login with something other than the email I registered my account with? You can either login with your account’s email address, or a LoginID that was created when you first registered.

    You can find the LoginID that was created when you registered your account by going to the ‘My Settings’ page.

  3. How do I change the name of my Org? Watch this quick walthrough of the Org rename process.

  4. How do I cancel my Starter-level Touchstone subscription and stop the automatic PayPal charge? To unsubscribe from your Touchstone subscription when payment is made through PayPal, log in to your PayPal account by clicking on the button on the upper right corner of the www.paypal.com page.

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    Click Profile (the gear icon) on the top right corner of the page.

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    Click Pre-approved payments under “Payment settings”. Select the merchant whose agreement you want to cancel, and click Cancel. Follow the instructions to cancel the agreement.

    Touchstone will be notified of the PayPal cancellation and will move their org back to Open/Free 30 days after their last monthly payment is received.