FAQ

  1. How can I change my password?

  • If you do not remember your old password, you will need to go to Reset Password page:

When you registered into Touchstone, you should have received a Reset Key in your email. Please check your Spam folder if you can’t find this email. Once you’ve found your Reset Key, click on the Reset Password link:

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Enter your Reset Key value and your email address on the next screen and you should get a new email with your new password and your new Reset Key value. Do not use the Reset Key as your password when you sign in later. Use the temporary password that was generated and sent in the email. The Reset Key (new one in the latest email) will be needed the next time you need to reset your password.

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If you’re unable to find your Reset Key or cannot reset your password, please contact Touchstone_Support@aegis.net

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Enter your Old Passowrd on the next screen along with your new password and click on Save Changes:

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  1. I requested membership into an organization but am not getting approved? It is likely that the organization does not have the right subscription level to approve your registration.

    If you got the warning below during registration, then the Org Rep of the organization has to upgrade the subscription before being able to approve your subscription,

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    Please contact Touchstone_Support@aegis.net if you need help with registration.

  2. Can I login with something other than the email I registered my account with? You can either login with your account’s email address, or a LoginID that was created when you first registered.

    You can find the LoginID that was created when you registered your account by going to the ‘My Settings’ page.

  3. How do I change the name of my Org? Watch this quick walthrough of the Org rename process.

  4. How do I cancel my Starter-level Touchstone subscription and stop the automatic PayPal charge? To unsubscribe from your Touchstone subscription when payment is made through PayPal, log in to your PayPal account by clicking on the button on the upper right corner of the www.paypal.com page.

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    Click Profile (the gear icon) on the top right corner of the page.

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    Click Pre-approved payments under “Payment settings”. Select the merchant whose agreement you want to cancel, and click Cancel. Follow the instructions to cancel the agreement.

    Touchstone will be notified of the PayPal cancellation and will move their org back to Open/Free 30 days after their last monthly payment is received.