FAQ

  1. How can I change my password?
  • If you do not remember your old password, you will need to go to Reset Password page:

When you registered into Touchstone, you should have received a Reset Key in your email. Please check your Spam folder if you can’t find this email. Once you’ve found your Reset Key, click on the Reset Password link:

../_images/password_reset1_a1.png

Enter your Reset Key value and your email address on the next screen and you should get a new email with your new password and your new Reset Key value. Do not use the Reset Key as your password when you sign in later. Use the temporary password that was generated and sent in the email. The Reset Key (new one in the latest email) will be needed the next time you need to reset your password.

../_images/password_reset2_a1.png

If you’re unable to find your Reset Key or cannot reset your password, please contact Touchstone_Support@aegis.net

../_images/change_password_link_a1.png

Enter your Old Passowrd on the next screen along with your new password and click on Save Changes:

../_images/change_password_a1.png
  1. I requested membership into an organization but am not getting approved? It is likely that the organization does not have the right subscription level to approve your registration.

    If you got the warning below during registration, then the Org Rep of the organization has to upgrade the subscription before being able to approve your subscription,

    ../_images/user_limit_warning_a1.png

    Please contact Touchstone_Support@aegis.net if you need help with registration.